Feedback and complaints

We are encouraged to keep getting better. To achieve this, we want to make sure everyone involved with Caritas Czech Republic, regardless of their status, has an opportunity to speak up. Whether it is a positive feedback or a suspected misconduct, we want to hear about it.

Beneficiaries can provide feedback or raise a complaint through various channels described in the country-specific CCR Complaint and Feedback Mechanism.

All staff and partners can similarly provide feedback or raise a complaint through various channels described in the country-specific CCR Whistleblowing Mechanism. In addition, all CCR staff have an obligation to report any misconduct or policy violation they encounter.

If you have a suggestion or suspect any irregularities, or other wrongdoings related to Caritas Czech Republic operations, we kindly ask you to report these to us. 

Reports may concern:

Cases of corruption, fraud, discrimination, sexual or physical exploitation, abuse or harassment, inappropriate attitude, negligence or any other misconduct by Caritas Czech employees.

In your report, describe the incidents that you wish to report and state the person/s or organisation/s that are subject to the report.

Who can submit a report?

Any individual or legal person can submit a report whenever they have a complain related to Caritas Czech Republic activities.

How to report?

  • send an email to: ccrm_complaints@caritas.cz
  • via WhatsApp or Viber, at phone number 069 398 855
  • via Telegram at: https://t.me/karitassupport
  • personally, at the Caritas Czech office, located at: Chisinau, R. Williams, no.10